Bounce Like a Ball @Gateway @Godin

Gateway on Failing Forward:  http://vimeo.com/channels/gatewaychurch.  Cool analogy of us as bouncy balls.  Summary- we were all made to: take “Poke the Box” take initiative, start something positive, and bounce.

I recently started a new corporate job, and tried to be myself, the girl that plows down the slide with tons of initiative and without fear. What I realized quickly, is that especially within a corporate environment, there is a balance. I think it takes polish for someone that “plows down a slide” to succeede in a corporate environment. I think I can have that polish and that I am currently under a manager that can help me get it. I will also say that the girl that typically “plows down the slide” typically isn’t happy “being a number.” This girl is happiest initiating positive change and being recognized for it. I reiterate, however, that one needs to be polished to be respected. Given this, I don’t think the words, “bounce like a bouncy ball” are the best words to use when a corporate environment is in question. Then again, maybe I’m meant for a Google, where typical corporate restrictions don’t seem to apply.

Visualization @Shakti Gawain @Youtube @God

I completed my study on visualization and got my “visualization chair” for Christmas.  I highlight my favorite content expert as Shakti Gawain.   I like her suggestion in her medication book to, “put goals or prayers in a pink bubble and release them to God.”
Here are some excerpts and exercises I found and favored as well:

“From Maria Rainier:

1. Situate yourself in a quiet, calm, and comfortable place, much like you would for yoga or meditation.

2. Relax. Make a conscious effort to feel individual parts leading to each other with relaxation—from your toes to your feet, your feet to your legs, your hips to your belly, etc. Focus on your breathing when your body has relaxed. You may have to make conscious
efforts to stay relaxed at first, but practice makes perfect.

3. To begin the visualization process, decide what goal you wish to achieve. A better occupation? Healthier lifestyle? Start smaller than these vague, grand goals into ones you can quantify. Work your way up to broader goals as you become more adept with creative
visualization and can acknowledge that it has positively affected your life.

4. Once you have a grasp on the goal you wish to achieve, picture it. Picture the object or yourself in the desirable situation as if you already had it. Do not scorn or belittle this image—treat it as a reality. Concentrate on details of this picture and try to
feel it with individual parts of your body, especially if this is a physical goal. The key here is to really feel the experience as though it were really happening right now, not sometime later in the future, but now.
5. Release yourself from this meditative state and go on about your day. Think of the image you conjured frequently, though. Visualize it over your morning cup of coffee or tea, during your lunch break, while lying awake in bed. Surround this image with positive
energy.

Like meditation or any other therapy or activity, creative visualization takes practice, dedication, earnestness, and time. Treat creative visualization as a tool on your lifelong journey, not as a pill you pop whenever you need an
energy boost.”

 

Here are some exercises I like:

1.)Healing Meditation: RELEASE YOUR FEARS by Lilou Mace http://www.youtube.com/watch?v=BZhD88ERB4U&feature=youtube_gdata_player

2.)Finding your inner self and guide: http://www.youtube.com/watch?v=lGnB3w80b8M&feature=youtube_gdata_player

3.)Body scan meditation:

  • Lie on your back, legs uncrossed, arms relaxed at your sides, eyes open or closed. Focus on your breathing , allowing your stomach to rise as you inhale and fall as you exhale.
  • Breathe deeply for about two minutes, until you start to feel comfortable and relaxed.
  • Turn your focus to the toes of your right foot. Notice any sensations you feel while continuing to also focus on your breathing. Imagine each deep breath flowing to your toes.
  • Remain focused on this area for one to two minutes.
  • Move your focus to the sole of your right foot. Tune in to any sensations you feel in that part of your body and imagine each breath flowing from the sole of your foot. After one
    or two minutes, move your focus to your right ankle and repeat. Move to your calf, knee, thigh, hip, and then repeat the sequence for your left leg.
  • From there, move up the torso, through the lower back and abdomen, the upper back and chest, and the shoulders. Pay close attention to any area of the body that causes you pain or discomfort.
  • Move your focus to the fingers on your right hand and then move up to the wrist, forearm, elbow, upper arm, and shoulder. Repeat for your left arm.
  • Then move through the neck and throat, and finally all the regions of your face, the back of the head, and the top of the head.
  • Pay close attention to your jaw, chin, lips, tongue, nose, cheeks, eyes, forehead, temples and scalp.
  • When you reach the very top of your head, let your breath reach out beyond your body and imagine yourself hovering above yourself.
  • After completing the body scan, relax for a while in silence and stillness, noting how your body feels. Then open your eyes slowly. Take a moment to stretch, if necessary.

For a guided body scan: http://www.youtube.com/watch?v=obYJRmgrqOU&feature=youtube_gdata_player

4.)Wheel of emotion: http://robinnixon.com/thejourney/the-wheel-of-emotion. Start “In particular, when you are experiencing a negative mood and don’t know why, you can use my wheel as a means of working out exactly what’s affecting you, so that you can more clearly focus in on the problem (or problems) and make better-informed decisions about how to deal with your mood.”

What I like most is just letting my mind and body lead me to my personal time of choice in my favorite chair.  If I feel I want to study God’s word, I pick up a devotional book and do so.  If I feel I need to do an above visualization excercise, I do so.  If I feel I need to pick up a famous Jodi Picoult novel, I do so.  Visualization is all about maintaining your personal balance and peace, and often about connecting to the inner voice I like to call God!

 

The Power of Full Engagement

For a couple weeks now, I have been trying to study how to set your mind to overcome negative thoughts or to achieve goals. This book seems to ride the same wavelengths as Visualization for Dummies, but it defines the types of energy that drives our success and how to strengthen those.  It suggests that we need to establish positive energy rituals in order to strengthen our physical, emotional, mental and spiritual energy.  It outlines the most
important positive rituals as:

  • Go to bed early and wake early, and at the same times
  • Get eight hours of sleep per day
  • Eat 5 or 6 small meals a day
  • Take breaks every 90-120 minutes a day
  • Eat breakfast
  • Do two cardio and two strength exercises a week
  • Drink 48-64 oz of water per day
  • Have a balanced diet and focus on low glycemic foods (http://www.low-glycemic-foods.org/)

The book also suggests adding rituals that are aligned with your values. For instance, if you want to enrich your relationships, make sure you call someone you care about on the way home from work.

From this book I also liked their statement, “Positive energy flows from opportunity, adventure, and challenge.” Negative energy is precipitated by threat, danger, and fears of survival.”

I strongly agree with the philosophies of this book.  I still wish to learn visualization techniques as well.

SPIN @NeilRackham @DougRicesmbiz

Doug Rice summarized his favorite points from Spin Selling here: http://t.co/LXmf1hY5.

Here are my favorite take always: “Great questions mirror the buying cycle of the customer.   The problem with the questioning of the unsuccessful sales rep is that it reflects the sales process rather than the purchasing process. S.P.I.N. stands for “Situation questions,”
“Problem questions,” “Implication questions,” and “Need-payoff questions.” These questions reflect the process a customer goes through when making a purchasing decision. First, they take account of their present situation. Then, they realize that there is a problem is some area. Next, they think about the negative effects the problem could have on their business. Finally, they evaluate the benefits of solutions. Traditional questioning jumps straight to benefits, without even bothering to discover if those “benefits” are relevant to the customer. SPIN selling walks the customer through the purchasing process in a manner with which they are more comfortable…

The successful salespeople highlighted the purpose of the call, gained agreement from the prospect, and simply moved forward.”

Adopted Mission from @ashraf_chaudhry @gitomer & @KeithRosen

(Revised from the missions of Ashraf Chaudhry http://ashrafchaudhryblog.com/daily-mantra-of-a-salesperson/ and Jeffrey Gitomer http://www.gitomer.com/articles/ViewGitbit.html?id=14575). I am also learning coaching from Keith Rosen, and included some of his thoughts from Coaching Salespeople into to Sales Champions.

I am thankful to my Almighty that he chose for me the profession of Selling. He chose me to
add value to life of people and to alleviate pains of the people. I promise that I will perform my role without compromising on ethics and values.

Where ever I go, I promise, I will carry a message of optimism, a message of positive values. I will shun negative people. I will shun the gossip groups. I will not waste my major time on minor things. I will rededicate myself daily to be the harbinger of hope and the messenger
of positive thinking.

I promise to be proud of the organization I represent. I am proud of the products and services that I offer to solve the problems of the people. Every moment, every hour, every day, I will consciously make effort to increase and update my knowledge about my products, about my organization and about my industry. Knowledge is power and I will increase my knowledge every day. I will multiply my worth and value by reading books and by getting associated
with people of substance.

From now onward, I promise, I will knock at more doors; I will call on more people, to help them benefit from my offerings. In this process, I may get rejected, but I will not take rejections personally. I promise that I will keep my hopes and morale very high even in the wake of disappointments and frustrations.

I will strive to build quality, long term relationships with my customers and to deal fairly
and honestly with all people and companies I encounter. I will continually endeavor to increase the level of service to my customers. I will help my customers discover the best solutions to their sales, marketing, and management needs by listening, providing information, and performing services to the highest standards of excellence. My expertise will position me to serve with the highest quality plans, strategies, advice, and support.

I believe, God provides ‘livelihood’ to me and my family through my customers. I will make
every possible effort to give them value for money. I will go extra mile and extra smile with them to give them delightful experience of my products and services. I promise that from now onward I will plan my sales calls immaculately. I will leave no room for carelessness. I
promise to share my knowledge and experiences with my colleagues without any conditions.

On coaching, I will help others when I am able, without sacrificing my goals. I will respond
to those who ask me for help and enable them to find the answers themselves and develop their own problem solving skills.  I will help them turn their fears into positive goals that they can effect today.  I will challenge them and keep them accountable towards their goals.  I will help those around me recognize their own passions and strengths in order to help them bring out their best and get what they want out of life. I will focus my outreach on the mediocre, not the flying or failing reps, as studies show this is what will help my employer the most. I will continue to lead by example in sales, marketing, and writing and seek leadership positions.

Optimism, hope, helping others, ethics and values, winning, and keep on winning is my identity.

Purple Cow, Sales Bible and @JillKonrad

Some members of The Sales Playbook Reading Club have started to criticize some of Jeffrey Gitomer’s thoughts.  I find this discussion blog-worthy, and therefore share my response:

I have reviewed Gitomer’s Social Boom and his Sales Bible and he is not a deep read, so it doesn’t take much of your time to review his main thoughts.  I think you can learn a little from everyone, and I like to note when writers agree.  To me, these are the points you focus on.  For instance, both Gitomer’s and Godin’s main point was to, “stand out or don’t bother.”  I do agree that from Godin, we can learn more, as everyone wants to follow and learn from his blogs.  From Godin we can learn both from his philosophies and his example.

Specific to Gitomer’s Sales Bible, I like the idea of a mission statement.  In this book, Gitomer discussed what customers want from us in general and in questions.  He also shared his own mission statement.  I also found this “Daily Mantra of a Salesperson” years ago, and love it: http://ashrafchaudhryblog.com/daily-mantra-of-a-salesperson/.  I plan to spend a couple hours putting this all together into my own mission statement as guidelines for being the best
Account Manager for Office Depot.

My main thought on reading sales books is to remember to be your own person.  Take what you are comfortable taking and follow those you want to be like the most.  For example, I will never again be a hard closer, so I do not tend to take from books like Selling to Vito that tell you to harass customer’s (hit ‘em with voicemail, email, direct mail, etcetera until they answer).  I tend to take more from Jill Konrad.  She tells you that whenever you do outbound to a customer, respect that they are short on time and make the time they give you of value to them.  A couple years ago, this same philosophy led me to one of my favorite interview
questions.  I now ask potential employers what their favorite books and philosophies are.  I asked them questions around their closing philosophies; if they had told me I would have to offer “end of the month” specials, I would have run far and fast.  I knew Office Depot was a match when they ask about my ethics and said they are creating their quotas around margin. This said to me that they put a huge importance on ethics and wanted us to manage our relationships around higher-end principles versus just cutting costs.

Talent, GOALS and New Favorite Song

(edited by Grammarly.com)

Yesterday I briefed the book ‘Talent is Overrated,’ by Geoff Colvin.  In his book, Geoff says that the keys to being remarkable are basically to perceive, know, and remember more than most people.  He also said that remarkable people have the ability to think in chunks and to look ahead.  He gave anecdotes:

  • Best chess players see the whole board or groups of pieces
  • Blocking top typists from seeing ahead results in mediocre typing

Geoff’s biggest point was to discuss stories and findings that prove “practice makes perfect.”  He explains that not all “practice makes perfect” and that simulations or focuses on relevant skills or parts of the process are what makes the biggest difference.  In an example, he talked about an athlete that did: weights to improve strength; trail running for control and agility; and sprints for the “ability to explode.”

I found it ironic that Brian Tracy (in his book GOALS) made the same points about practice and goals towards a process as Geoff did.  Brian says to, “set goals about the parts of the process of reaching the outcome, and not just the outcome.”  He gave the example that to win the order you need to 1.) focus on understanding the customers needs and 2.)listen for the customer’s main points.  Both Geoff and Brian also discussed visualization as effective at reaching goals and becoming remarkable, and here are some resources I found on how to visualize: http://www.silvalifesystem.com/articles/visualization-techniques/visualization-exercises/, http://www.huffingtonpost.com/frank-niles-phd/visualization-goals_b_878424.html, and http://www.youtube.com/watch?v=hA1T6t9tF-k.

This book brings me back to my transparency on my weakness in grammar and my goal to get better at it.  Jennifer Lazarow of UT says, “Proofreading skills and correct grammar and punctuation are crucial to building credibility and gaining respect from employers, colleagues, and customers.”  I agree with her and think my goal is part of my ultimate goal to become a leader or manager in sales or marketing.  For this reason, I continue to blog and drive
myself at this.  Here are some specific things I am working on as well as relevant links that I found on using:

In writing this article, I came across some resources to
review:

 

Then of course, there is my new favorite song on YouTube: http://www.youtube.com/watch?v=zo0LbAItFLs(lol).

 

I will close this article by referring to Geoff’s discussion that the leading organizations grow their people.  This article gives an example of the goal of a passionate and driven worker.  It was helpful to be told I sucked at writing by my last employer.  It would have been more constructive to find adequate sources, like Leslie, to help me.  These circumstances taught me a lot that I will refer to when I become a manager.  I realize that people need to want to help themselves in order to be helped.  In my situation, that obviously was not the case.  Their criticism prompted me to seek out Leslie of Ewriteonline.com myself.  Remember I am also extremely A type, so it is necessary to know that Leslie says my writing is average.

My Marketing and Sales Book List:

I need to pick a next Audible book and I’m actually on the sales side of marketing, so maybe one of the below would be better for me to prioritize?  Has anyone read any of these?

Trust Agents
The Power of Full Engagement:
Mastering the Art of Selling (Live)
The New Rules of Marketing & PR 2.0Coaching Salespeople into Sales Champions

Mastering the Art of Selling (Live)

 

I also have to pick out a new book club book and Rainmaking Conversations has been recommended.  Here are other books that have been recommended:

Sales:

The New Handshake

Zero Resistance Selling

Raving Fans!- Customer Service/Account Management

Selling to Zebras

Whale Hunting – Hunt Big Sales.

The accidental sales person

People Buy You: Jeb Blount

Secrets of Question Based Selling

Selling Against the Goal – Kendra Lee

Real Secrets of the Top 20% – Mike Brooks

No Bull Selling – Hank Trisler

Getting more new business

Rethinking the Sales Cycle

Sales 2.0

Are any Sandler’s available on the open market? The Sandler Rules Book and Close
the Deal have been recommended.

 

Sales Management:

The Optimal Salesperson by Dan Caramanico and Marie
Maguire

The Market has Changed, Have You? By Paul D’Souza

ProActive Sales Management: How to Lead, Motivate, and
Stay Ahead of the Game by Skip Miller

 

Self Development:

Nonviolent Communication” by Marshall Rosenberg

 

Marketing:

Marketing  Champions Ardath Albee

E-marketing Strategies for the Complex Sale

A Digital MarketplaceThe Buyersphere Project

Marketing Metrics in Action

Marketing 2.0

The B2B Refinery

 

Later on Audible:

The Richest Man in Bablyon

 

Other books I’ve read and added to my library as resources:

Salesforce.com

Web Analytics 2.0

The Sales Bible: The Ultimate Sales Resource

My Philosophy for Successful Living

Starting Dedications/Prayers for My Sons

(edited by Leslie of Ewriteonline.com)

Months ago, I gave up on getting my husband to lead our family to church every week or trying to drag him instead.  I now try to be my own spiritual leader and attempt to set an example that influences my sons.  I often go to church with a girlfriend and bring the boys.  But most often I read a Christian book that pulls apart the bible and suggests modern day applications. A couple of months ago I binned up all of the biblical books in our house and put them in their own cubby.  I started pulling out a book on Sundays for an hour, but I noticed this time has always extended for hours and even into other days of the week. Perhaps this is a good way for everyone to start getting into the practice of devotionals, as this time has become invaluable to me.  Often times I’ve spent this special time praying for people who have asked me to, or people that are too helpless or ignorant to ask themselves.  But often times I spend this time focused on principles I want to learn and end up in dedications of prayer for my boys.

One of the biggest fears a parent has is to lose their child before their own time.  Another parental fear not talked about as much is dying before you are able to teach your children everything you can about succeeding in life.  It is for this reason I have started a library of biblical books for my sons.

The first I dedicated was Beautiful in God’s Eyes, by Elizabeth George.  This author was recommended to me by many.  Even though I have not yet favored her as much as I have other authors, I did find it moving enough to dedicate to my sons.  Here is the note I wrote inside this book’s cover:

“Cole and Josh,
Proverbs 31 is a prayer of a mother that her sons find the perfect wife.  It is also about God’s image of the perfect woman.  My prayer for you is that you find a near perfect wife, and that you and your wives study Proverbs 31 and support each other in being as perfect as you can in God’s eyes.
Love, Mom”

If you follow me, you know that I just got through a very trying financial time, and that I am very ambitious. In attempt to gain Solomon-like wisdom I started reading the book The Solomon Secret. Here’s the author’s description:

“Solomon could have anything… But he asked for WISDOM.  Not money or more power.  He asked for the ability to make sound judgments and know the difference between good and evil… Solomon will give us the big picture of what is important and wise and, I’ll provide us with the day to say applications… I’ll bring a twenty-first-century application that you can use to further your investing knowledge.”

My inside cover prayer will probably look something like this:

“Sons, I have been through many financial hardships in my life and wish to protect and guide you through your own. This book seems to be a great starting point for this, and in its appendix it lists other most recommended books on finances.  I will continue to review them and add to my library for you.
Love, Mom”

I end this in prayer that my husband some day chooses to lead his family to church in sincerity and willingness.  I also make a greedy prayer that I find a new place for this special time. To date, I have held these dedication times on my back porch.  As winter nears, I am saving for the Pier1 papasan swing chair so that I can have an indoor place of solitude for this special time.  For so many reasons, I pray for success at Office Depot.  My immediate prayer is to regain financial stability and cushion for comforts such as this chair.  My not-so-longer term prayer is to pick up where I left off at Dell, as a team-lead.   I wish to regain my corporate career and again be a team lead and quickly excel to manager.  I accepted Office Depot’s offer because my prayers seem attainable in this position.  A new prayer is that I seem to have found a new passion related to my heart as a Christian mother.  If anyone ever finds my motherly prayers and dedications print publish worthy, please let me know. I have categorized all of them under ‘Prayers and Dedications.’

@SalesPlaybook @ChrisRollins Go-Giving:

I found some time today to review The Go-Giver book with the LinkedIn group “The Sales Playbook Reading Club (http://www.linkedin.com/groupshome=&gid=3755767&trk=anet_ug_hm&goback=%2Egfl_3755767).  Here are great summaries of this book:

Amazon has a great review of this book that includes a look into the chapters: http://www.amazon.com/Go-Giver-Little-Story-Powerful-Business/dp/159184200X/ref=sr_1_1?s=books&ie=UTF8&qid=1319735119&sr=1-1#_.  Other favorites summaries of this book are found on http://www.thegogiver.com/extras/articles/:

1.)The
Edge
, April 1,
2008

“The Physics of Giving…or ‘Why Human Beings Are Not Billiard Balls’ ”
by John David Mann

2.) BusinessWeek,
March 11, 2008

“What is a Go-Giver?”
by Marshall Goldsmith

 

Here are Audible’s summary of the Five Laws of Stratospheric
Success:

1.)The Law of Value- Your true worth is determined by how
much more you give in value then you take in payment.

2.)The Law of Compensation- Your income is determined by how
many people you serve, and how well you serve them.

3.)The Law of Influence- Your Influence is determined by how
abundantly you place other people’s interest first.

4.)The Law of Authenticity- The most valuable resource you
have to give is yourself.

5.)The Law of Receptivity- The key to effective giving is to
stay open to receiving.

 

Below are my favorite discussion comments, including my own, around some of the above laws:

1.)The Law of Value:

Chris Rollins Most of us were raised to believe that if we want to achieve real success it will require us to be “Go-Getters,” right?  The first of the Five Laws of Stratospheric Success is completely opposite of that mindset. It requires us to be more focused on GIVING value rather than getting something.  Let’s discuss how this Law differs from what most of us were programed by society to believe we must do in order to be successful.

The main key to the Law of Value for me is truly that you are ensuring that your focus is on giving value to others. It was not about giving away more money than you make and going into the poorhouse. Actually, it was well said in the book that there is nothing wrong with making money, even lots of it, it is just that making money can’t be the focus.

When I sense that someone is just trying to be a “getter” I will not do business with them. They are just focused on themselves.

As John said so well, it is not about a “strategy”.  You can’t be a true giver if you are keeping score. I realize that it is counter-intuitive to many, but Adon mentioned the Law of Reciprocity (one of my favorite subjects to teach on and one I teach my kids ALL the time).

I have been blessed to be successful in my life by most people’s standards. However, my focus in what I do is to add value toothers. I never go in to a situation trying to see what I can “get”
from it.

Ernesto in the story said that a great restaurant’s goal “is to provide a higher quality of food and service than any amount of money could possibly pay for.” Funny enough, his was the one that was always full and in the end making more money!

Keep the “challenge” in mind in the book. Agree to test every Law by actually trying it out. Not by thinking about it, not by talking about it, but by applying it in your life.

Jeff Eskow Part of the problem of basing your future success on ‘giving’ before ‘getting’ is
the very real possibility that your generosity will be taken advantage of.

I can’t tell you how many ‘free’ newsletters, reports and such I’ve asked for. These are things I’d never pay for and the sender doesn’t make a nickel off of me, no matter how many e-mails/letters he sends me moving forward.

Of course there is a value in building relationships.The trick lies in doing that – building a relationship as opposed to ‘giving something away’ and hoping down the line the favor is returned.

So when you give something away, the value has to be recognized as the recipient as more than just a ‘freebie’. How is this value determined? I’d say there are many opinions on this.

As Dan said earlier… it’s often hard to quantify.  If we spend the bulk of our time ‘giving’, we are not spending enough time asking for something (and order, and appointment, etc).

I think there is a very real truth in that sales are made when you ASK for them.  So being a “Go Getter” often really DOES become the better option…at least ‘X’ amount of hours in the working day.

Frank Keith As I read this section of the book I was reminded of a quote that I keep taped to
my computer display: Instead of focusing on being the most valuable sales person, you should focus on being the salesperson with the most value.
Everything else will fall into place over time.

The book’s message reinforces that if you approach every opportunity with a genuine and sincere desire to serve and contribute to the success of others you will be rewarded. Yes, this requires a leap of faith. And yes, you have to be sincere and genuine that you truly want to add value to the relationship.

John Patrick This section was a great reminder that … one’s money is never addressed in a eulogy, but one’s substance, character and significance always are.

Jeff Eskow … This makes me think of the strategy of giving to the practice that some marketers make of offering ‘free’ items that THEY claim have value…while the recipient perhaps thinks otherwise.

Chris Rollins The misunderstanding that I believe so many have about giving is that they feel you have to allow yourself to be someone’s floor mat. That is not it at all (I know
I have heard that philosophy many times through the years). Also, being givers
does not stop us from being receivers also, nor should it. It is simply about
our focus!

Darwin Davis “Your true worth is determined by how much more you give in value than you take in payment.”

Fortunately, for me, my parents raised six of us by demonstrating how to give value. Teaching Sunday School, Bible School, serving on the elder board at church, etc. While raising six kids they were never “rich” by most peoples standards, but they traveled the world, went on cruises, and enjoyed life together for 59 years. It wasn’t about making lots of money so they could take those trips. It was about influencing people in a positive way, to help improve their lives.

Because of that I really have a difficult time with “go-getters”. The people who sell me the most products are the ones who just want to build relationships. When they visit we discuss common interests, family, vacation, how business is. They don’t even leave a “gift”, it is a relationship. But when I need something I always call them first.

Barbara Giamanco …I have a colleague who charges for EVERYTHING. I mean even a 10 page e-book. For her it is so foreign to think about giving anything away knowing that down the road it comes back to you. I routinely give away my e-book or my LinkedIn “how to” guide,
which is pretty detailed and maybe I could charge for it, but I’m always thinking about the bigger picture. I firmly believe that giving to get is theway to go!

Timothy R Ward As consumers, we can put our experiences with service providers into three
categories:
* Just enough service given to justify the charges
* The most service a provider feels they can give for the price charged
* Service of a higher quality than any money could pay for

We see way too much of the first, settle for the second and rave about the rare case we experience the third.

As a provider of goods/services it comes down to living a culture fueled by passion and values. Give, give, give. Why? Because you love to – it is your way of life!

Adon Rigg, CME,CSE Timothy, I like your insight… This reminds me of the old equation P=V+S ( price = Value + Service) or V=P+S

Me: Shannon Bryant Thank you again, for this group and it’s discussions as a resource.  I
have some individual comments and questions:

@Darwin– How does a sales person come off sincere in discussing interests versus business.  I try to focus on business, but often get into personal because I genuinely enjoy people and they tend to enjoy me.  But I love this topic and would love to get your feedback…

@Barbara-How do you ride that fine line of giving your expertise for free and earning a living from it?

@Jeff- I believe you don’t have to ask for sales.  I believe sales are
made by earning them.  When you become a trusted advisor and they see you genuinely enjoy them (maybe to Darwin’s point) and care about their success, they give you their current and future sales.  They give you them and their relationship.  It’s relationships that
drive me, as they give me the most joy.  Out of context, but in response to another’s comment, I sincerely enjoy people even through just their content, and try to socially highlight them as such while I take their “free advice and content.”

In general response to the above, I find it easier sometimes in my life then others to give.  I believe I’ve noticed a time in my female cycle in which I am more sentimental then others- lol.  In general, I think in today’s society, one needs to just do something mindless without any mobile distractions, and just think about life.  Some of my favorite times are cleaning to Christian music, or taking a run.  I think about the moments I do this, and this is when I think about other people and often how I can help them.

2.)The Law of Compensation:

Chris Rollins So we learned that the first law determines how much you could earn, but the second law determines how much you do earn!

It stated that your income is determined by how many people you serve and how well you serve them. I thought “of course, just increase the size of your customer base with people who are Raving Fans”…that is the essence of what we are trying to do anyway, right?

I found the distinction between what people earn and how many people they touch to be a complete eye opener! Let’s hear some feedback on your thoughts from this Law!

Barbara Giamanco Chris, I didn’t find this law an eye opener necessarily, because I’ve known for some time that to earn more means serving more people.  What I have struggled with is HOW to do it in a way that makes sense. Clearly,  if I’m the only one doing all of the service delivery, as I mostly have while bringing in contractors some of the time, I can’t get where I want to go.  Bottom line, I will have a difficult time creating massive, large scale success
unless I change that approach. By the way, I decided to do this 18 months ago and have focused my attention on attracting the right people. For me, I think this section made it clear to me how important it is to create a team made up of people working together so that all of you get mass leverage and succeed together.

Chris Rollins Barb, thanks!! I just loved the way he brought out the distinction that explained so well why so many who give great value don’t earn much compared to others.

The team that had been built which made the CEO so successful was a great way to look at it. She definitely had a great team around her that shared a common vision. Developing a team of leaders around you always leads to explosive growth!!!

 

3.)The Law of Influence:

Chris Rollins This law states that we need to build a network of people who know, like, and trust us. They may never personally buy from us, but they always have us in mind.

It also tells us to forget about the fifty-fifty rule (what I call “keeping score”) because it is a losing proposition.

Barbara Giamanco • For me, the big reminder was NOT keeping score. Most of the time I don’t, but in the spirit of total honestly, I sometimes feel that certain people keep showing up to take but they never seem to give back. What I need to remember is that maybe that person isn’t able to give back to me directly, but they know other people who they tell about me and indirectly that leads to something down the road.

How have I put this into action?  Well, I did another complimentary speaking gig as part of a panel at a conference this past Friday. This particular industry isn’t one that I normally focus on, and I accepted the offer to speak as a favor to a friend. I love talking to groups about the
tremendous power of social media to drive business success, and I saw this as another opportunity to expand my net – about 60 people were in the audience. I followed Law #1 and gave more than expected (judging from the nice comments I’ve received) and it is already paying off in unexpected ways:).

Darwin Davis Chris, what I found interesting was the network concept. I have no trouble focusing on my network of clients and trying to serve them better. But I truly have never given much thought to the network I have, that will never purchase an item from me. I look forward to seeing them from time to time, and catching up, but, I never gave any thought to how I could serve them.

Chris Rollins I agree. Most people think about their network that is going to purchase from them. Learning to truly give whether or not the person is ever, or even has the ability to, going
to pay you back is something that has to be done intentionally.

 

4.)The Law of Authenticity

Me Shannon Bryant: This morning I wrote the most heartfelt messages to one of my friends as a result of just having time to myself to think.  The message I wrote my friend was
one that only I could write.  It was a message about my personal story of quitting my career to raise my kids, and trying to keep her from making the same career and nearly marriage breaking mistake.  I gave her a part of myself and a part of my personal story, and only I could do that for her.  In giving of myself, it is so heartfelt that I tear up in writing this.  This is
genuine!  I gave her me!

 

In the closing of this discussion, Chris held a call with Bob Berg, the author.  Here is the recording:

RT@ Chris  Rollins Call in number 712-432-0199 (yes, the last digit is intentionally different from the live call number posted). Participant code 928102#